Shipping Policy

Every Jouri & Co. piece is made for one person: you. Once you order, it is printed, checked and packed by our trusted production partners, as close to you as we can make it. Your order travels less, arrives sooner, and nothing goes to waste. Making your piece usually takes 2–5 business days, and a little longer in busy seasons.

Delivery usually takes 5–10 business days after production, depending on the destination and the carrier. Once your order ships, you'll get an email with a tracking link. Items in one order may be made in different places and arrive in separate parcels.

Delivery times are estimates, not guarantees, but we'll always help if something takes too long (see below).

Shipping is free on every order, to every country we deliver to. The countries we ship to are listed at checkout.

Orders to countries outside the EU may be charged import duties, taxes or customs fees by the destination country. Because most orders are made close to where they're going, this is uncommon. If such charges apply and were not collected at checkout, they are payable by the recipient.

Please double-check your address at checkout. Production starts quickly, so if you spot a mistake, email jouriandco@outlook.com straight away and we'll do our best to correct it. If a parcel comes back because the address was incomplete or incorrect, we'll arrange to resend it, and the extra shipping cost may be charged to you.

We are responsible for your order until it is delivered to you. If your order hasn't arrived within 30 days of ordering, or tracking hasn't moved for 10 business days, email jouriandco@outlook.com. We'll look into it with the carrier. If a parcel is lost, we send a replacement or refund you in full.

If we can't deliver within a reasonable extra time agreed with you, you are entitled to cancel the order and get a full refund. Parcels that arrive damaged are covered by our Refund Policy.